Works
Voice Customer Support
Overview
Call center proxy with chatbot integration and multi-language support
Details
Collaborated with a client aiming to streamline call center operations to develop an AI voice dialogue engine. Built a system that achieves human-level response speed and natural conversation. Implemented natural language understanding using LLM, real-time Speech-to-Text/Text-to-Speech conversion, and emotion recognition for appropriate response tone adjustment. Low-latency WebSocket communication provides a stress-free dialogue experience. Developed multi-language support (Japanese, English, Chinese), existing CTI system integration, and call log analysis dashboard. Contributing to reduced customer support costs and improved customer satisfaction for adopting companies.
Roles
Phases
Team Size
5 people
Technologies
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